Support Contact Information#

If you require assistance submitting an alert, or if you have questions or comments about the website, please email us:

If you want to contact us by postal mail, our mailing address is:
Institute of Scrap Recycling Industries
1250 H Street, NW, Suite 400
Washington, DC 20036

If you have basic questions regarding functionality and/or issues involving forgotten or expired password, password reset, forgotten username, etc., please call the GovCIO Customer Support.


If you are calling outside of regular business hours and your issue requires additional troubleshooting and/or assistance, a ticket will be created to be addressed the next business day (M-F 8:00 - 5:00 EST)