How do I login?#

If you already have an account, you can login by clicking the User Login button at the top-right corner of the Home Page.

../_images/user-login.png

Note

Your username should be the email address you registered with.

What if I forgot my Username?#

  1. Click on the Forgot Username link below the Member Login box.

../_images/forgot-username.png

  1. Doing so will provide you with a process to retrieve your username via email. A form is displayed requesting your Email Address, First Name, Last Name, and Zipcode. After you enter the required information, an email will be sent to the address if an account is found.

../_images/forgot-username-form.png

  1. If this process does not help you with aquiring your username, please use the information displayed to contact our support team.

Note

The easiest way to contact us is by email at VoyagerSupport@govcio.com.

What if I forgot my Password?#

  1. Click on the Forgot Password link below the Member Login box.

    ../_images/forgot-password.png

  2. Doing so will take you to a screen to enter your email address

  3. After submitting your email address, we will send you email instructions on how to reset your password.

    ../_images/reset-password.png

Does my password expire?#

  1. Passwords expire in 180 days. If you have not reset your password within this time frame, at your next login, you will be prompted to set a new password.